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Latest News

Reopening Reminders

Thank you to everyone who has contacted us to schedule appointments for their pets since we were given the go ahead by NYS to provide wellness care and elective surgery last week.

We are currently experiencing very high call volumes. Urgent issues are being prioritized to ensure that all of our patients receive care as needed. Please be patient with us if we are unable to book an appointment immediately for a non-urgent matter.

We encourage you to continue to use our hospital app to order food and medication refills, as well as request an appointment. If you have not already downloaded our app, please look for it on the Google Play Store or the App Store.

Do not hesitate to contact us if you have any questions or concerns. We look forward to seeing you and your pet soon.

 

Phase 1 Update – Wellness Services and Elective Surgeries

We hope that you and your pets are doing well! We are happy to announce that with Phase One of Reopening, we are now able to provide wellness care for your pets and perform elective surgeries. 

While the reopening allows us to expand the services we are able to offer, our number one priority is still the health and safety of our patients, clients and team members. For now, we will continue with the safety protocols we initiated over the last two months.  These include curbside service (click here for complete list of curbside guidelines), requiring all clients and team members to wear facial coverings and asking screening questions when you schedule your pet’s appointment as well as when you arrive at the hospital. We have implemented these measures to reduce exposure to COVID-19 for you and our team members. 

We encourage you to continue to use our hospital app to order food and medication refills, as well as request an appointment. If you have not already downloaded our app, please look for it on the Google Play Store or the App Store

Thank you for understanding these adjustments in service. Please be patient with us if we are unable to book an appointment immediately for a non-urgent concern. We are prioritizing our urgent cases to ensure all patients receive care as needed. Do not hesitate to contact us if you have any questions. We look forward to seeing you and your pet soon. 

COVID-19 Update 4/9/2020

Important COVID-19 Update

We are here to help!
During this time of rapid change, we will continue to provide regular updates.

We are open and available to help with any urgent issues or problems your pet may be experiencing. Urgent issues as defined by NYS at this time include: 

  • New puppy/kitten in need of vaccines
  • A pet in the middle of a vaccine series
  • Rabies vaccines (if required for license or boarding)
  • Pets being boarded before June 30th who require vaccines
  • Any condition that causes pain, suffering or affects your pet’s quality of life. Examples include, but are not limited to, vomiting, diarrhea, lameness, ear/eye/skin infections.

If you have any questions, please call us at (585) 394-3340.

Medication Delivery
To ensure your pet’s medications are readily available to you, without having to leave your home, we are offering home delivery!

If you would prefer to have your pet’s medication mailed to you, please let us know when you reorder. Medication refills can be done through our hospital app or by calling us. During this time, we have discounted the shipping fee to $5. The medication should arrive within 3-4 business days.

A robust online pharmacy will be available soon. We will be sharing more information about this new service in the near future. Stay tuned!

Urgent Care Hours Expanded at Pittsford Animal Hospital
In an effort to provide services for urgent care needs, Animal Urgent Care at Pittsford Animal Hospital will be open the following hours:

Saturdays:        2-8 pm
Sundays:         9 am-5 pm

Animal Urgent Care is located at 2816 Monroe Avenue. They have also implemented car-side service, so please call ahead (585-442-6915).

 

COVID-19 Update 4/24/2020

Although it seems like Spring might never actually arrive, flowers are starting to bloom and the weather is slowly getting warmer. That means your pets are at an increased risk because ticks are especially active in the spring months. The best way to keep your pets safe from parasites is to make sure they are protected. We recommend the use of tick and flea protection year-round and have several effective products available. Please call us to order your pet’s parasite preventative or you can order through our hospital app. We are offering car-side pick-up or home delivery for your pet’s medication during the COVID-19 pandemic.
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The media tales of pandemic puppies and quarantine kitties that you’ve heard about are not myths. We are seeing an increase in new four-legged family members. Fostering has increased in our area as well. Studies suggest that a lack of socialization as a puppy can lead to behavioral problems like separation anxiety, noise phobia or fear aggression. You are probably wondering how you can socialize your new pet in the age of social distancing. While socializing with other people and pets isn’t a possibility right now, there are situations that you can expose your puppy to - like different surfaces and sounds. Check out this great resource for non-social puppy socialization ideas. 
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If your pet experiences any issues when we are closed, Animal Urgent Care at Pittsford Animal Hospital is open on Saturdays from 2-8 pm and on Sundays from 9am - 5pm. Animal Urgent Care is located at 2816 Monroe Avenue. They have also implemented car-side service, so please call when you arrive (585) 442-6915.

Veterinary Specialists & Emergency Services is open 24 hours a day, seven days a week. They have also moved to a car-side format. Please call ahead (585) 424-1277.

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If you have any questions or concerns, please give us a call. We are open and booking appointments for pets experiencing any medical problems, new puppies/kittens in need of vaccinations, puppy/kittens in the middle of a vaccination series and adult pets in the middle of a vaccination series.

COVID-19 Update 4/15/2020

We’d like to thank you for continuing to choose us to care for your pet. While a visit to our hospital might not look like it did a month ago, our commitment to delivering compassionate care to your pets has not changed- we’re still here for your pets and you.
In an effort to get you the information you need during this rapidly-changing crisis, we’ve compiled some of the most frequently asked questions. The first series will cover questions about COVID-19 transmission, as well as our services. In our next client communication, we will focus on questions regarding life with your pet during the pandemic, like how to socialize your puppy in the age of social distancing.
Please call us if you have any questions. Download our app or visit our website or Facebook page for the most up to date information about our hours and services.

Hospital Operations Update - COVID-19

To Our Valued Clients,
 
We continue to monitor this rapidly changing health crisis to help ensure the health and wellbeing of our patients, clients and team members. As a result of new CDC recommendations and a NYS executive order recently put into place, we are increasing our efforts to minimize the spread of COVID-19.
 
Effective immediately:
 
We will be moving to a car-side service format. Our front doors will be locked and you will be asked to call when you arrive for your pet's appointment. A team member will meet you at your vehicle and bring your pet inside. When you call, both to make the appointment and when you arrive for the appointment, you will be asked four screening questions. If you are symptomatic, we require you to wear a face mask, bandana or scarf during car-side service. If you have been diagnosed with COVID-19, someone else will have to bring your pet in. This is to ensure we are not putting our team members at risk.
 
We are currently booking appointments only for pets experiencing any medical problems, new puppies/kittens in need of vaccinations, puppy/kittens in the middle of a vaccination series and adult pets in the middle of a vaccination series. Any new wellness appointments will be booked after June 1. Our team members will be contacting you shortly to reschedule any wellness appointments currently scheduled.
 
We will only be booking emergent surgeries. Elective surgery appointments will be scheduled after June 1. If you have already scheduled an elective surgery for your pet, that surgery will be performed. If you have questions about an upcoming surgery or would like to reschedule, please call us.
 
If you will be boarding your pet with us, we ask that you do not send any personal items (blankets, leashes or toys) with your pet. If your pet requires a special diet, please send a small bag with the appropriate amount of food for your pet's stay.
 
Starting this Saturday, March 21, we will be reducing our hours through the end of April. The new hours will be: 
Monday-Thursday - open until 7 p.m
Friday – open until 5 p.m.
Saturday - open until 2 p.m.
 
In order to provide continuity of care during these temporary changes, we are working on developing telemedicine options for you. We will be sharing information about this soon.
 
Thank you for understanding these temporary adjustments in service. Do not hesitate to contact us if you have any questions and please stay safe. We look forward to continuing to provide compassionate care for your pet as we move through this crisis together.
 

Statement on COVID-19

Our commitment to deliver compassionate care to your pets has not changed during the unprecedented events we are experiencing. The health and well-being of our patients, clients and team members is of the utmost importance.

While we are not aware of any confirmed cases of COVID-19 coming through our hospital, we will be taking several precautions to limit any exposure for you and our team members.

We are following CDC guidelines with regard to sick staff members and requiring them not to report to work until they are symptom-free. We ask that you reschedule your pet’s appointment if you are experiencing any upper respiratory clinical signs (cough, trouble breathing, sneezing, fever).

As a health care facility, we have always followed rigorous sanitation procedures. In light of the current situation, we will be increasing the frequency and scope of our cleaning and sanitation efforts.

Please call us when you arrive for your pet’s appointment and we will let you know if there is a wait. If there is, we will ask that you wait in your car and we will call you as soon as we are ready to see your pet. This will limit the amount of time spent in our waiting area.

We will be accepting food and prescription orders and payment by phone. We will continue to accept orders via our hospital app. Once you arrive to pick up your order, please call us and we will bring your order out to you.

We want to assure you that we are monitoring the situation and will reevaluate our policies as changes to the health crisis occur. If you have any questions, please do not hesitate to contact us. Thank you for continuing to give us the opportunity to provide compassionate care for your pet.

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