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Making Your First Visit a Great Experience

Jack Russel smiling

Whether you’re a first-time pet owner or this is your first visit to Canandaigua Veterinary Hospital, an initial appointment can be somewhat uncertain and can create unnecessary stress. For this reason, we’ve provided a general outline of what to expect and what to bring. We also encourage you to contact us with any additional questions you may have.

Plan Ahead

Our team is skilled at making every exam a positive experience, especially if this is your first visit to our hospital. However, it’s always a good idea to take extra care when placing your cat or dog in an environment with other animals. Because some pets can be intimidating or aggressive toward others they don’t know, it’s best to keep your pet in a carrier or on a leash while in the waiting room.

If possible, we encourage you to schedule your first appointment during a time when our hospital is the least crowded to avoid such situations. If you have an extremely shy or more aggressive pet, feel free to discuss your concerns with us. We’re happy to advise you on appropriate behavior management techniques as well as fundamental training practices.

What to Bring

Please bring any health records or documents you have received from a breeder, adoption facility, or previous veterinary clinic. Ideally, this documentation should outline the vaccines given to your pet, parasite treatments, past surgical procedures, and other relevant medical information. If you have not previously submitted the new client form online, please bring a completed paper copy with you and submit it to the front desk at check-in. We will add this to your pet’s medical records.

If possible, please collect a fresh stool sample so we can test for parasites in your pet. It’s also helpful if you can provide the name of the food your cat or dog eats, as well as the times and amounts you have been feeding him or her. Your veterinarian will discuss your pet’s current nutrition regime and make recommendations if needed.

The First Exam

Our initial exam is gentle and thorough. We weigh and examine your pet, assessing the condition of the skin, coat, eyes, ears, heart, lungs, teeth, and overall health. During this first visit, we also initiate pet health protocols with vaccines and parasite prevention. We will discuss spaying/neutering if this has not yet been done, as well as the benefits of microchipping.

As always, we encourage you to bring your own questions and topics for discussion regarding your pet’s health. As your trusted team of veterinary professionals, we’re here to listen and advise you throughout the life of your new companion.

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